1. Scope
These Terms of Use govern access to and use of the website theshopsumerinstitute.com (the “Website”), owned by The Shopsumer Institute S.L.U. (“The Shopsumer Institute”, “we”, “us”). By accessing the Website you accept these Terms. If you do not agree with them, please do not use the Website.
2. Purpose of the Website
The Website provides information about The Shopsumer Institute and its consulting, market research and training services in the fields of shopper and customer journey strategy. The content is general information only. It is not a binding offer and does not constitute professional advice. Our services are provided exclusively on the basis of a separate written agreement.
3. Use of the Website
Access to the Website is free of charge. Users agree to use the Website lawfully, in good faith and in accordance with these Terms. In particular, users must not:
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use the Website or its content for unlawful purposes or in a way that harms our rights or those of third parties;
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introduce viruses or other harmful code, or carry out actions that may damage, overload or disable the Website or its systems;
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attempt to gain unauthorised access to restricted areas of the Website or to our systems;
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send false information or information about third parties through the contact form without their consent.
4. Intellectual and industrial property
All content of the Website – including texts, images, videos, graphics, logos, the trade names and trademarks “The Shopsumer Institute” and “Shopsumer Activation Strategy”, the design and the source code – belongs to us or is used under licence. It is protected by Spanish and international intellectual and industrial property law (in particular the Spanish Intellectual Property Act, Royal Legislative Decree 1/1996).
Any reproduction, distribution, public communication or transformation of the content requires our prior written permission, except for private use or quotation within the limits permitted by law.
Third-party brands and logos shown on the Website, including those of our clients, are the property of their respective owners and are shown only as references of our work. Their display does not grant any right to use them.
5. Links
The Website may contain links to third-party websites or content (for example Vimeo). We do not control this content and are not responsible for it. If we become aware of unlawful content on a linked site, we will remove the link without delay.
Third parties may link to the homepage of the Website, provided the link is not misleading, does not suggest any relationship with us that does not exist, and does not reproduce the Website within frames.
6. Liability
We take care to keep the content of the Website accurate and up to date, but we cannot guarantee that it is complete, correct or current at all times. We are not liable for damage resulting from the use of the information on the Website, from interruptions or technical errors, or from harmful code despite reasonable security measures, except in cases of intent or gross negligence or where liability cannot be excluded by law.
7. Data protection and cookies
Information on how we process personal data and use cookies is available in our Privacy Policy and Cookie Policy.
8. Changes
We may change the Website and these Terms at any time. The version published at the time you access the Website applies.
9. Language
These Terms are available in Spanish, English and German. In the event of any discrepancy, the Spanish version prevails.
10. Applicable law and jurisdiction
These Terms are governed by Spanish law. Any disputes shall be submitted to the courts of Barcelona, Spain. If the user is a consumer, the courts of the consumer’s place of residence have jurisdiction where the law so provides.
Last updated: 29/10/2026